All deliveries are scheduled ahead of time between the carrier and customer. Re-scheduling a delivery due to customer non compliance after the carrier has been programmed and has departed from the warehouse might be subject to additional charges and said charges are transferable to the customer.
Shipping within Managua is free of charge.
Shipping outside of the Managua area incurs additional charges.
The service only includes delivery of the goods, not assembly, installation or debris removal.
Pick up from our factory or showroom is available free of charge.
Items in stock at our showroom will be sent as is. Please inspect their condition prior to taking them as these might have a slight wear and tear on them.
Made to order items ship in 6 -8 weeks.
At MasayaCo, we take great care in crafting, packaging, and delivering your orders. However, we understand that some products may become damaged during transit due to external factors.
Therefore, we recommend that you personally receive your delivery and carefully inspect for any damages. If goods are damaged during shipping or present factory defects, we offer product repair, replacement and/or refund options.
Products damaged during shipping are eligible for exchange or repair at no additional cost, if an item is damaged upon receipt, please take photographic evidence and send them to our customer service team for further assistance.
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